What is our return policy?
If one of our gun safes is defective or damaged, you must contact us within seven days of your receipt of your product. If you determine your product is defective or damaged later than seven days of receipt of product,
it is a warranty issue and you must contact the manufacturer.
Within the first 7 days of receipt of the product, If you believe the product is defective, we will ask the manufacturer to speak to you. If the manufacturer determines the product is defective, then we will arrange for a full credit or replacement upon return of the product.
Within the first 7 days of receipt of the product, if you refuse your shipment because it was damaged or determine it was damaged after opening the box, we will issue a full credit or replacement safe.
Please shop carefully, returns are not permitted if the merchandise is not defective.
If you cancel your order before it ships, there is a $25 cancellation fee to cover our credit card processing cost.
We must be informed of all returns. Please e-mail customer service to inform us of your return. We will issue a Return Authorization Number and give you the address where you can return the product. No returns will be accepted without a Return Authorization Number.